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1. Hi. I joined PF Earth and was informed that submission of run is extended until April 30, 2020. I logged in to my PF Atleta account to add run for today but the option to add is not available. Can you help me please?

   • Hi Wilma, can you try now again? Thank you.

2. Hello Good Day,

   may i ask if if we still allowed to virtual challenge 2022 EARTH?
   if not what are the available virtual run for us to register?

   thank you!

   • Hi Angie, yes you still can until Feb 15. Kindly download the PF mobile app and register from there. You can also join other events via the app.

3. Hello! I joined by signing in through the help of my Apple account but it didn’t input my correct e-mail address. The app doesn’t allow me to change it. How can I change my e-mail address? I can’t receive my e-bibs if my e-mail is not correct. I just joined the Happy Day VR, my first race and I want to use the bib. Thanks.

   • Hi Lizette, sure we can assist you, kindly email us at [email protected]

4. Hello,

   I claimed the TBR raffle on the app. Is there anything else I need to do?

   Regards,
   Ice

   • It’s an automatic entry to the raffle. No need to do anything.

5. Good Day,

   May I ask how do we get the Medal & Finisher Shirt of Atleta Fire Virtual Challenge 2022?
   My boss has certificate from Pinoy Fitness but he didn’t receive yet the Medal & Finisher.

   Hoping for your response.

   Thank you!

   Godbless!

6. Good day
   I registered in sub1 10 k ..October 11 …my mode of payment is via gcah and I already sent my proof of payment ..but until now I haven’t received any confirmation of my payment …I sent an email regarding my concern but there is no reply …and there is no number for the customer service

   • Hi Marvin, we’ll send you an email and loop you in with MyRunTime

7. Hi!

   I can no longer login in my account. I used sign in with apple. Please help.

   • Hi Aubrey. Kindly email us at [email protected]

8. Hello PF!

   I’m already registered and even joined other free run but I haven’t received any e-bib… where can I retrieve it?

9. Hi. I accidentally removed one of my submission runs. Will you be able to revert it?

   Instead of Removing the Submission, it is showing Declined. Do you have an email where I can send the screenshot?

   Thank you!

   • Hi Alvin, kindly email [email protected] or just simply resubmit the entry.

10. I already sent 2 emails regarding this already but can I ask if it’s possible to change my email in your app? I created my account using facebook details but apparently it also included my facebook email that is no longer active. I can’t change it in the app.

    • Hi Brianne, kindly send us an email via [email protected]

11. Follow up ko po yun ebib ko po at race certificate po ng Bonifacio virtuall run ko po natapos ko na po yun 5k run ko po

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